Shop with Confidence

Shop with confidence and peace of mind at Towel House. Our return and refund policy ensures a hassle-free shopping experience for Bedsheets, Towels, Dressing Gowns, Duvets, and more.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in its original condition.
  • It must be unused, with tags, and in the original packaging.
  • Proof of purchase is required.

To start a return, contact us at info@towelhouse.co.uk. Once your return is approved, we’ll provide a return shipping label and instructions. Items sent back without approval will not be accepted.

Damages or Incorrect Items

Inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products
  • Sale items
  • Gift cards

Refunds

Once your return is received and inspected, we’ll notify you if the refund is approved. Approved refunds will be processed to your original payment method. Please note that it may take some time for your bank or credit card provider to process the refund.

For any questions, reach out to us at info@towelhouse.co.uk.