Shop with Confidence

At Towels, your satisfaction is our top priority. Whether you’re shopping for bedsheets, towels, dressing gowns, duvets, or any of our other premium products, we want you to feel confident and secure with every purchase. That’s why we offer a clear and customer-friendly return and refund policy.

30-Day Return Policy

We offer a 30-day return window from the date of delivery. If you’re not completely happy with your purchase, you can request a return within this period.

Return Eligibility

To qualify for a return:

  • The item must be in original condition, unused, and with all tags attached.

  • It must be returned in its original packaging.

  • You must provide proof of purchase (e.g., order confirmation or receipt).

How to Start a Return

To initiate a return:

  1. Contact us at info@towels.co.uk with your order details and reason for the return.

  2. Once your return is approved, we will send you a return shipping label and instructions.

  3. Please do not send items back without receiving approval first, as they will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or not what you ordered:

  • Contact us immediately at info@towels.co.uk

  • We’ll arrange a prompt replacement or refund at no extra cost to you.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Sale or clearance items

  • Gift cards

Refunds

Once we receive and inspect your return:

  • You’ll receive a notification regarding the status of your refund.

  • If approved, your refund will be issued to your original payment method.

  • Please note that processing times may vary depending on your bank or credit card provider.

Need Help?

For any questions about returns or refunds, feel free to reach out:

📧 Email: info@towels.co.uk

We’re here to make your shopping experience smooth and worry-free.