1. What products do you sell at Towel House?

At Towel House, we offer a wide range of premium home linen products, including:

  • Bed Linen
  • Towels
  • Extra Large Bath Sheets
  • Table Linen
  • Duvets
  • Pillows
  • Bath Robes
  • Bath Mats
  • Kitchen Linen
  • Ladies & Kids' Apparel (Joggers, Jackets)
2. Are your towels made from high-quality materials?

Yes! Our towels are crafted from the finest materials, such as 100% cotton and other premium fabrics, ensuring they are soft, absorbent, and durable for long-lasting use. 

3. How do I know which towel size to choose?

We offer a variety of towel sizes to suit your needs. Whether you are looking for hand towels, bath towels, or extra-large bath sheets, each product description includes detailed measurements to help you choose the right size. 

4. Do you offer international shipping?

Currently, we only ship within the UK. However, we are looking to expand our shipping options in the future. Please sign up for updates to be the first to know when international shipping becomes available. 

5. How long will it take for my order to arrive?

Standard UK delivery typically takes between 3-5 business days. If you need your items sooner, we offer expedited shipping options for faster delivery. 

6. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and link to track your package in real time. 

7. Can I return or exchange an item?

Yes, we offer a 30-day return and exchange policy. If you're not satisfied with your purchase, please contact our customer service team at info@towelhouse.co.uk, and we'll guide you through the return or exchange process. 

8. How do I care for my towels and linens?

To keep your towels and linens in the best condition:

  • Wash them in cold or lukewarm water.
  • Avoid using bleach to maintain their color and softness.
  • Tumble dry on low heat or air dry.
  • Ironing is not necessary for most of our products, but if required, use a low heat setting.